Terms and Conditions

Copyright Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of BrigadeGms.com and it’s owner (BrigadeGames.com and Brigade Games & Hobby Supply, LLP) or are used by permission of the manufacturers we sell, Copyright © 2000+, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.

Shipping Policy

Shipping Time — Most orders received before 6:00PM weekdays will ship within 48 hours, provided the product ordered is in stock (see out of stock items note below.) Many orders go out the very next business day. Some items are cast to order and may take longer based upon order volume. Orders may be processed and shipped on Saturday at our convenience but it is not guaranteed. Orders are not processed or shipped on Sunday as everyone needs at least one day off. Please be aware we do our best to get you your products in a timely fashion.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by BrigadeGms.com or BrigadeGames.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. We have no control over other manufacturers, shipping carriers and customs.

Please be aware that there are times during the year that we attend conventions or are on a well deserved and needed vacation. During these times we do not process orders and your order will be processed on our return in the order received.

If you need something quickly for a good reason we can attempt to help you out if you contact us with the contact form on the “Contact Us” page. We make no guarantees, but we are wargamers as well and we will try to do what we can.

Payments

We accept PayPal with this store. By ordering, you are required to provide us with your correct billing and shipping information.

Mail orders: Credit Cards, Cashier’s Checks, Personal and Business Checks

For mail orders (sent through the post or express carrier), we accept credit cards, money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

Note that for digital products, you must complete and pay for the order in the webstore as the downloads are sent by email. There is no provision for mailorder of digital products.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will be charged for all products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. Changing an order or canceling items from an order may affect the eligibility of shipping or product promotions.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. BrigadeGms.com and it’s owner (BrigadeGames.com) reserves the right at any time after receipt of your order to accept or decline your order or any item in your order for any reason or to supply less than the quantity you ordered of any item.

Out of Stock Products

We try to keep a reasonable stock on items that we do not manufacture ourselves. However, due to the nature of importing there are times we do run out of items and have to backorder item(s) unless you have indicated in your order that you do not want backorders. Please note that if an item is unavailable and you do not want a backorder that this may change the shipping and insurance costs or disqualify you for a promotion that may be running.

For backordered items, we will ship your product as it becomes available unless we expect any other items to arrive shortly. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Taxes
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state (NJ.) For orders shipped to other states, you are solely responsible for all sales taxes or other taxes and reporting them to the state you reside. Should our systems fail to calculate taxes correctly we are required by law to adjust your order total to comply with NJ tax policy.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. We never, NEVER sell your name to anyone. Why would we? It took time, effort and money to get you here to place an order with us. Thank you for your trust.Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on other Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy. Our Store is not responsible for the actions of third parties.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether BrigadeGms.com and it’s owner (BrigadeGames.com) signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Returns

We will gladly accept the return of stocked products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase for store credit for the item(s) value only, less any discounts and postage. Bargain basement, sale and close out items are not returnable and are sold as-is.

Things happen. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Generally, you will be asked to return the fulfillment mistake by First Class mail with a letter explaining the issue and we will exchange the product for you. We will typically send you a store coupon with the value of the return postage. We thank you in advance for helping us correct any fulfillment mistakes.