Shipping and Insurance

INSURANCE NOTE FOR ALL ORDERS:
Note For All Non-Digital Only Orders: If you do not choose package insurance and your parcel is lost or damaged we are not responsible.

USA Orders ******

Most locations can choose the USA Promo Shipping method for their order. For very small orders we do have a lower promo shipping rate available to most locations. Shipping rates vary by the shipping method option and varies by location. For NJ residents, we offer lower shipping at all order totals. We do run various shipping specials on an irregular basis.
Some heavier and bulkier items are excluded from all shipping promos and may have their own additional shipping charge (which is added to the shipping method chosen.)  We also have shipping specials for large orders with reduced rates based on location. Enter your zip code on the shopping cart page to determine the shipping for your order.
Note that USPS Priority Mail is a shipping method – not a speed to jump the queue in processing your order.
Most USA orders have a choice of Promo Shipping or USPS Priority Mail. USPS Priority Mail means shipping it by USPS Priority Mail. USPS Priority Mail typically has a 2-3 day shipping transit time. Promo Shipping means I get to pick the most economical way via the USPS First Class, USPS Media Mail, USPS Priority Mail, FedEx Ground or breaking the time-space continuum.
If choosing Promo shipping, if anything is out of stock we will in most cases await the arrival of the backordered items before shipping.

Feel free to contact us through the BrigadeGames.com contact us page if your order appears delayed. Use the contact us webpage contact form at BrigadeGames.com rather than calling as we are online but working most of the work day. We can typically respond to webpage contact form inquiries much faster than phone calls.

International Orders – (note January 17, 2016 update)*********
Shipping is offered for orders containing only miniatures or orders with any combination of miniatures/books/resin/plastic/MDF items.
International shipping rates changed on January 17th, 2016. Rates are banded much different than before and every rate increased. Therefore, it is important to understand that if we undercharge you in the store for shipping and insurance we will need to bill the balance due. We will tell you this by a webstore email and with a Paypal Invoice. Similarly, if we overcharge by more than $1.00 for insured shipping of your parcel, we will be refunding the difference (you must have added insurance to your order.)
Books, resin, plastic and MDF items increase the bulk weight of the order typically much more than miniatures of the same value and are therefore generally more expensive to ship (you must select the “with books/etc” shipping rate or you will be billed for the additional shipping.)
Promo shipping for miniatures only starts at the lowest rate we can (sorry the Post changes rates yearly) and increases incrementally as the order size increases. For most orders depending upon your order size you can usually have a postage rate between $22 – 34. Large orders have higher postage as do orders with boxed sets, books, plastic and/or resin items as these are bulky and require larger boxes.
Shipping for International Orders with a combo of miniatures/books/resin/plastic/MDF for most orders starts at around $22.50 and depends on the order size. We have done our best to estimate the proper shipping cost but the cost will be adjusted accordingly depending on the selection of items in your order. Some heavier and bulkier items (like terrain/buildings) are excluded from all shipping flat rates and may have their own additional shipping charge.
Canadian orders ship for less than other international locations.
Promotional rates are sometimes offered during the year to shipping countries not requiring registered mail for security of the parcels.
A Registered Mail option is available for those wishing very secure parcel delivery by first class mail but there is a 4 pound weight limit. Some countries require Registered Mail because of our experience with lost parcels. The rates available for these countries will only be the Registered Mail option which adds $14 to the cost (as of 1/1/2015.) Registered mail is a very secure way of shipping any parcel especially those of higher value contents. You will see your shipping charges when you start to check out and before you place your order.
International orders for large terrain items or sets may need to be shipped International Priority Mail due to weight restrictions and is not included in shipping promotional prices. We will discount the shipping on these terrain orders when shipping promotions are offered. Please inquire via the contact system.
All Orders –
Note: For All Orders: If you do not choose package insurance and your parcel is lost or damaged we are not responsible.
If choosing Promo shipping, if anything is out of stock we will in most cases await the arrival of the backordered items before shipping. Feel free to contact us through the contact us page if your order appears delayed.
If you need something in an emergency, contact us by email or the contact system as we can arrange FedEx or USPS Express Mail for your order at the additional cost necessary to send it.
Backorders –
Items that we cast ourselves (BrigadeGames, Rattrap, Parroom metals) we typically can have cast up in 4-15 days depending upon time of year and order volume.
Note that we stock imported items deep but can never anticipate shortages or lengthy delays in getting restocks. Items we import or obtain through distribution we obviously have no control the resupply. If we normally expect restock within a normal amount of time we may backorder out of stock (OOS) items and ship the rest ahead.
International orders that have items that are currently out of stock will be held for a short while as we await arrival of the OOS item(s). We may at our discretion ship your order without some of the items should the delay on backorder items be too long. The choice to drop items from the order is at our discretion.