FAQ

Q: What is your email as I have a question?

A: If you have any issues ordering or any questions, please contact us via the BrigadeGames.com contact page.

Q: E-Books / PDFs – How do I download them?

A: The order confirmation email you receive from us will contain the download link. This link expires in 72 hours so please make sure you check your spam box after placing your order. Generally our order confirmation emails are sent within 15 minutes.

When you click on a PDF download link, a new tab will open in your browser and you will need to enter your email address as your PDF password. You will need to make sure to save the file to your harddrive. This will typically be in your default download location.

As Internet Explorer is generally no longer supported on most modern operating systems and has been end of lifed by Microsoft, we recommend you use the current version of Chrome, Safari or Mozilla as your web browser.

Q: How long will it take my order to ship?
A: We attempt to get your order out as fast as we can. Generally we can ship an order we have completely in stock in 24-72 hours. However, if there are items we are awaiting restock or we have to cast the items it will take longer (orders during sales, 10 days before or after a convention or near the end of year holidays will usually take longer.) If items need to be cast it will generally take at least a week as we always cast on weekends, but it will always depend on current volume of orders.

We will typically send partial orders ahead for USA orders if we know restock is going to be a few weeks. I wish we had the ability to predict popularity of an item but after being in business since 2000, we have not found any patterns in the data. Keep in mind that this is a part time business and I work during the day. If you have a concern, email us through the Contact US web form system rather than the phone message system. And yeah every so often we do make mistakes as we are human.

Q: Redeeming Gift Certificates
A:  The customer who receives the Gift Certificate only needs to enter the code on the “Apply Coupon” box on the Shopping Cart or the View Cart page; this will display the Gift Certificate amount and the balance with the order.

Q: E-Books / PDFs – How do I back them up?

A: You can back up your purchased ebooks by making a copy to a secure location, such as saving them on a flash drive, external hard or cloud drive or burning them to disc. If you lose your ebooks you will need to contact us. We reserve the right not to replace lost ebooks so please back them up.

Q: Pre-Ordering future releases.

A: When we feel comfortable that a release is going to be in our hands in a reasonable period of time, we typically open up a preorder. Doing it before that just has the possibility of disappointing you if something does not happen as planned and delays release.

Q: Can I purchase some or one of the figures in a pack?

A: Sorry, no for any of the brands we import. Unless the figures are sold as singles as presented on the website, they are not sold separately. In order to keep costs down, figures are sold in packs as they are arranged in our production molds. Allowing customers to pick single castings from packs would cause us a logistical nightmare to restock as weel as additional expense. However, for Brigade Games and Rattrap brands I may be able to accommodate your request but it may be more costly than you are expecting due to many factors like how the molds are set-up and labor involved.

Q: What are custom cast and special order products?
A: Custom cast products are Brigade Games, Rattrap and Murawski product lines as we custom cast those ourselves. Special order items are those products not stocked and ordered just for you at your request. When you order custom cast or special order products you are responsible to pay for these items in full and they are non-returnable.

Q: Why do painted/assembled products look different than what I might get?

A: Well if items are painted they sometimes can appear different than the unpainted product. Some painted/assembled product pictures show additional items not included with an item. For example except when specified, extra rammage, decals and crew figures are not included in vehicle kits. We typically do offer rammage, decals and crews for sale as add-ons.

Q: What is Miniatures Gaming/Wargaming/Tabletop Gaming?

A: They all mean the same thing. Basically it is 2 or more facing each other with miniature armies across a tabletop battlefield which represents some historical period or non historical area. Each “side” moves their miniatures (sometimes called models) to face and attack their opponent’s force by either firing or hand-to-hand combat. The winner of each attack is determined by the rules being player and with the aid of dice and charts. Historically based games attempt to mimic real world conditions, problems and limitations of the time period chosen.

Q: How do I start?

A: You will need to decide what period you want to game and purchase miniatures, paint, rules and most likely painting guides.

Q: Why do you work so hard?

I have no idea and my wife asks me almost everyday! In reality, this is a business I truly love and wargaming with the best products possible is a passion.